The survey revealed a CSI of more than 80 per cent, demonstrating partner satisfaction and the high quality of SoftPOS by IBA Group’s operation. Regular monitoring of CSI provides a solid foundation for further improving all aspects of collaboration between the team and its partners.
Partners using both SaaS and On-Premise models participated in the survey. Respondents answered 14 questions that cover various aspects of cooperation, including support service performance, communication with dedicated managers, the PCI MPoC migration process, and relevance to business needs.
Vadzim Smatrayeu, VP FinTech Services at IBA Group
We appreciate our clients for taking the time to provide feedback. Constructive input helps us improve and view the future of SoftPOS by IBA Group through our partners’ perspectives. Based on their responses, we have already started improving several business processes and are looking to achieve even better results next year.
Additionally, IBA Group in 2024 launched a dedicated SoftPOS by IBA Group partner portal to optimize collaboration, provide up-to-date information, and accelerate the implementation of business ideas within the ecosystem.
